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February Sale!
Watch TV for FREE
with a digital tv antenna.
Order Over $100
Take 10% Off
Coupon Code: 10off
expires 2/28/2012
Frequently Asked Questions
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General FAQ
How do I know if my TV is digital or analog?
Digital tuners for over the air signals are called ATSC tuners. To tell if your television has one, you can look at some of these factors:
+ If the TV was sold as "HDTV" or "DTV," it's supposed to have an ATSC tuner built in to it, so it is a digital TV. If it was sold as "HD ready TV," then it does not have a digital tuner
+ You can always check the specs in the owner's manual for your TV. Or if you no longer have your TV's manual, you can go to www.google.com and search the make and model of your TV to check
+ If your TV's menu has an option for "Scanning" (also sometimes called "Auto-Tune") for digital channels, then it has an ATSC tuner. If it doesn't have a way to scan for digital channels, then it doesn't have a digital tuner
Just because your TV is a flat-screen, doesn't always mean that it is digital. You want to double-check and make sure, otherwise you will not be able to pick up any channels with the antenna because the signal needs to be converted from analog to digital.
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How long will it take to ship my antenna? When will I get it?
We usually ship within 1 business day of an order, unless the order was made over the weekend; weekend orders will be shipped first thing Monday.
Our warehouse for all the Antenna Pros items is located in Southern California. If you are in the East coast, anticipate anywhere from 6-8 days, depending on weather conditions. Usually most of our customers receive the antenna within 3-6 days.
If you order a special item such as a large Winegard antenna, Digital Receiver, or mounting hardware, these items will take a little longer to process and ship because they are coming from a different location, and need more time for handling.
Tracking numbers are emailed to customers as soon as they are available. If you did not enter your email address at the time of purchase or do not have one, you can call us with your Order number ready and a representative will be happy to track that package for you.
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Setup FAQ
I got the antenna but it only has 1 sheet of paper and no manual. Where can I get a manual?
The Antenna Pros manuals can be downloaded from our site. Here are the manuals:
http://www.antennahub.com/ax903-909manual.pdf
http://www.antennahub.com/ax912manual.pdf
http://www.antennahub.com/ax-929manual.pdf
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Does the 1 inch pole have to be bamboo? It's too hard to find and I don't think it will hold up against the weather.
Absolutely not. You can use any kind of 1-inch pole: aluminum, PVC, etc. The bamboo was simply a suggestion from the manufacturer, but we do recommend you opt for something more sturdy and durable. You can generally purchase them from any Home Depot or nearby hardware store.
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I want to split to multiple TVs, where would I include the splitter?
If you want to connect to multiple TVs you will need to purchase a splitter from an electronics store. The setup will be a connection with a coax cable from Antenna >> G2 Power Supply Box >> Splitter >> TVs. Your antenna needs a direct line to the G2 box to provide maximum strength and power.
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Troubleshooting FAQs
I live in an area that is very cold. My rotor stopped rotating when I press the rotate button. What can I do?
You can put electrical grease onto the prongs that stick out of the rotor that goes into the main unit. This should fix the problem.
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My power supply control box gets really hot. Should I turn it off?
We recommend turning off the boxes when they are not being used. You wouldn’t leave your TV on when you’re not watching, so the same should apply to this booster.
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I just received my antenna and I'm missing the red square cap?
The Antenna Pros G2 series antennas no longer come with Shipping List Item #10: the Red Square Cap. The manufacturers decided to remove this item from the Antenna design because it kept blowing off the antenna. Unfortunately, they have not yet updated the Shipping List. However, it plays no important part in the functioning of your antenna, and there should be a black end now where the red square cap should have gone.
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I'm missing the V-frequency viberator item #3 from the shipping list for my AX-903G2, AX-906G2, AX-909G2, it wasn't included in the box, where is it?
The V-frequency viberator is already attached to the main unit of your antenna. All you need to do is pull it outward and it's already set up for you.
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When I adjust the volume on my TV or change the channel, the antenna rotates! What's going on?
The G2 Power Supply received infrared red signals from the controller provided to rotate the antenna. If your TV also emits infrared red signals into the direction of the G2 box, it will get confused and assume you are commanding it to rotate. This is why we have the new lock feature on the G2 Power Supply.
Simply make sure that the adjustable signal-strength dial is not turned all the way to the right, and you shouldn't have this problem anymore. If you need to have it towards the max because your stations are far away, that is fine. You can have it turned up - just make sure it is not turned all the way up.
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(800)-651-0072
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