Watch TV for FREE
with a digital tv antenna.
June Sale!
Take 12% Off
Any Order!
Coupon code: june2013
expires 6/30/2013
Declare Your Independence
From Cable/Satellite!
Frequently Asked Questions
Antenna Pros Videos
About Antennas
Types of Antennas
Antenna Buying Guide
Antenna Selector
Free HDTV Programming
Antenna Installer
Antenna Installation DIY
Antenna Manuals
|
| | |
|
Topics
General
Purchasing
Setup & Installation
Troubleshooting
General FAQ
Where is my antenna order?
We usually ship within 1 business day of an order, unless the order was made over the weekend; weekend orders will be shipped first thing Monday. You will be emailed a tracking number when it ships. If you did not supply a tracking number you can call in to get the tracking number. Call us at 626-205-1973 or email help@antennahub.com.
Our warehouse for all the Antenna Pros items is located in Southern California. If you are in the East coast, anticipate anywhere from 6-8 days, depending on weather conditions. Usually most of our customers receive the antenna within 3-6 days. California and nearby customers will get it sooner.
If you order a special item such as a Channel Master antenna, Digital Receiver, or mounting hardware, these items will take a little longer to process and ship because they are coming from a different location, and need more time for handling.
Back to Top
Where can I get a manual?
The Antenna Pros manuals can be downloaded from our site. Here are the manuals:
Current Models:
Spectrum 1
http://www.antennapros.com/sp-01.pdf
Spectrum 2
http://www.antennahub.com/sp-02.pdf
Spectrum 3
http://www.antennahub.com/sp-03.pdf
Spectrum 6
http://www.antennahub.com/ax969manual.pdf
Spectrum 7
http://www.antennahub.com/sp7.pdf
Previous Models:
AX 903-909
http://www.antennahub.com/ax903-909manual.pdf
AX 912
http://www.antennahub.com/ax912manual.pdf
AX 929
http://www.antennahub.com/ax-929manual.pdf
Back to Top
I need to return my antenna, what do I do?
You can go to this page:
http://www.antennahub.com/return-policy.aspx
Fill out the return request form. You will be emailed the return authorization number (RMA) and return address. Please do not send an antenna back without an RMA number!
Back to Top
I want to split to multiple TVs, where would I include the splitter?
If you want to connect to multiple TVs you will need to purchase a distribution amplifier. If you use a splitter you will have signal loss and rotation interference, which will make it so that you will not get the maximum reception. You can buy a distribution amplifier here:
http://www.antennahub.com/distributionamplifier.aspx
The setup will be a connection with a coax cable from
Antenna >> Control Box >> Distribution Amplifier >> TVs
Your antenna needs a direct line to the control box to provide maximum strength and power.
Back to Top
My manual says I need a 1 inch bamboo pole, is that right?
You can use any kind of 1-inch pole: aluminum, PVC, etc. You can generally purchase them from any Home Depot or nearby hardware store.
Back to Top
Purchasing FAQ
Which TV antenna do I need?
This site can help you find out which antenna is most suitable for you.
http://www.antennahub.com/1typesofantennas.aspx
Back to Top
Do I need an indoor or outdoor antenna?
You can read more about it here. In general, outdoor antennas are always more effective but you may purchase an indoor antenna if you live in a larger city and there is no way for you to install an outdoor antenna. If you live over 30 miles from broadcast towers, you should get an outdoor antenna.
Back to Top
I live in an apartment and unable to install an antenna on the roof
You may purchase an indoor antenna if you live within 40 miles of broadcast towers. Beyond that, there is a chance that an indoor antenna would be ineffective. Please try to install it as high as possible. An outdoor antenna installed outside in your porch/garden/balcony will most likely work better than an indoor antenna.
Back to Top
What accessories do I need?
If you are purchasing an indoor antenna, you will not need any accessories. If you purchased an outdoor antenna, you may need:
A longer coaxial cable. It comes with a 30ft coaxial but if you need a longer one, we offer a 50ft RG6 coaxial cable.
A distribution amplifier. If you want to connect 3 or more TVs to your antenna
A J-mount. Our outdoor antennas do not come with mounting mounts so you would need to purchase one or a 1" pole.
Back to Top
How do I know if my TV is digital or analog? Do I need a converter box?
If you have an analog TV you will need a digital converter box in order to pick up the new digital tv signals. If you have a hdtv or digital tv you won't need a converter box.
There are some way to determine if you have an analog or digital TV:
+ If the TV was sold as "HDTV" or "DTV," it's supposed to have an ATSC tuner built in to it, so it is a digital TV. If it was sold as "HD ready TV," then it does not have a digital tuner
+ You can always check the specs in the owner's manual for your TV. Or if you no longer have your TV's manual, you can go to www.google.com and search the make and model of your TV to check
Just because your TV is a flat-screen, doesn't always mean that it is digital. You want to double-check and make sure, otherwise you will not be able to pick up any channels with the antenna because the signal needs to be converted from analog to digital.
Back to Top
What kind of mount do I need to install an antenna?
We usually recommend the J-Mount. You can use that on the roof, chimney, attic or the side of your house.
We also recommend a tripod for freestanding pole installation.
If you want to install it on the chimney of your roof, you will need to purchase a chimney mount or a J mount.
If you want to install it on the side of the roof, you will need a J-Mount or a universal mount
If you want to install it on the flat part of the roof, you will need a non-penetrating roof mount.
If you want to install it on the eve of the roof, you will need an eve mount.
If you want to install it in the attic, you will need a tripod, J-mount or universal mount
Back to Top
Do I need VHF or UHF digital TV antenna?
All our antennas are VHF and UHF compliant. Most stations in North America broadcasts VHF.
Back to Top
Are your TV antennas analog or HD?
All our antennas work for analog and HDTV. Although analog TV would need a digital converter box.
Back to Top
What’s multi-directional and directional?
Omnidirectional antennas receive signals from all directions and directional receives signals from one direction (approximately 30° wide) and you can rotate it with your remote to receive channels from another direction. The disadvantage of monidirectional antennas is that they are unlikely to receive signals beyond 40 miles and are affected by interference. Most of our outdoor antennas are directional.
Most of our indoor antennas are omnidirectional. Please check the FCC tool to locate where your broadcast towers are in relation to your address.
If you live in a metropolitan city where all the broadcast towers are in different directions and you live within 40 miles from them, you may purchase an omnidirectional antenna.
Back to Top
Do I need to buy a rotor for my directional antenna?
All our directional antennas come with rotors and will rotate 360 degrees with a remote.
Back to Top
Do I need to buy a booster/amplifier?
Our antennas come with a built in booster. You will only need an amplifier if you plan to install it onto 3 or more TVs.
Back to Top
Will trees and mountains affect the effectiveness of the antenna?
Yes, please try to install your antenna as high as possible on your roof. You may live in an area that receives weak signals. Please go here: http://transition.fcc.gov/mb/engineering/maps/%E2%80%9D to see what channels you may receive
Back to Top
Setup & Installation FAQ
How do I mount my outdoor TV Antenna?
Here for more information on how to install your antenna
http://www.antennahub.com/howtoinstallantenna.aspx
The roof is the best place to install your TV antenna, and as high as possible. If you do install it on your roof, you will need to purchase additional mounting supplies. All our antennas already come with a mast. If you want to install it on the top of your roof, you will need to purchase a tripod and a pole.
If you want to install it on the chimney of your roof, you will need to purchase a chimney mount or a J mount.
If you want to install it on the side of the roof, you will need a J-Mount or a universal mount
If you want to install it on the flat part of the roof, you will need a non-penetrating roof mount.
If you want to install it on the eve of the roof, you will need an eve mount.
If you want to install it in the attic, you will need a tripod, J-mount or universal mount
Back to Top
How do I install my indoor TV antenna?
Your indoor antenna should come with instructions. The directions are usually simple, just connect it to your TV and you may place your indoor antenna anywhere near your TV, such as next to it or below it.
Here are the manuals:
Current Models:
Spectrum 1
http://www.antennapros.com/sp-01.pdf
Spectrum 2
http://www.antennahub.com/sp-02.pdf
Spectrum 3
http://www.antennahub.com/sp-03.pdf
Previous Models:
AX 912
http://www.antennahub.com/ax912manual.pdf
AX 929
http://www.antennahub.com/ax-929manual.pdf
Back to Top
I got the antenna but it only has 1 sheet of paper and no manual. Where can I get a manual?
The Antenna Pros manuals can be downloaded from our site. Here are the manuals:
Current Models:
Spectrum 1
http://www.antennapros.com/sp-01.pdf
Spectrum 2
http://www.antennahub.com/sp-02.pdf
Spectrum 3
http://www.antennahub.com/sp-03.pdf
Spectrum 6
http://www.antennahub.com/ax969manual.pdf
Spectrum 7
http://www.antennahub.com/sp7.pdf
Previous Models:
AX 903-909
http://www.antennahub.com/ax903-909manual.pdf
AX 912
http://www.antennahub.com/ax912manual.pdf
AX 929
http://www.antennahub.com/ax-929manual.pdf
Back to Top
Does the 1 inch pole have to be bamboo? It's too hard to find and I don't think it will hold up against the weather.
Absolutely not. You can use any kind of 1-inch pole: aluminum, PVC, etc. The bamboo was simply a suggestion from the manufacturer, but we do recommend you opt for something more sturdy and durable. You can generally purchase them from any Home Depot or nearby hardware store.
Back to Top
I want to split to multiple TVs, where would I include the splitter?
If you want to connect to multiple TVs you will need to purchase a distribution amplifier. If you use a splitter you will have signal loss and rotation interference, which will make it so that you will not get the maximum reception. You can buy a distribution amplifier here:
http://www.antennahub.com/distributionamplifier.aspx
The setup will be a connection with a coax cable from
Antenna >> Control Box >> Distribution Amplifier >> TVs
Your antenna needs a direct line to the control box to provide maximum strength and power.
Back to Top
What kind of coaxial cable do your antennas use?
Our antennas use an RG6 coaxial cable and the spectrum 6 and 7 comes with a 30ft cable.
Back to Top
How can I extend the coaxial cable
We highly recommend purchasing the 50ft RG6 coaxial cable from us or any hardware stores. If you want to connect your existing cable, you would need a one on one connector and NOT a splitter. As the use of a splitter will interfere with the reception and rotation of the antenna.
Back to Top
Do I need to ground my HD antenna to prevent against lightning?
Yes you will need to properly ground your antenna, otherwise there is a chance that lightning may cause damages to the antenna and your TV.
Here's more information on how to ground your antenna
http://www.ehow.com/how_4596893_ground-tv-antenna.html#ixzz2B1AdlbtO
http://www.antennahub.com/grounding-tv-antennas.aspx
http://www.antennahub.com/how-to-ground-a-tv-antenna.aspx
Back to Top
Troubleshooting FAQs
I live in an area that is very cold. My rotor stopped rotating when I press the rotate button. What can I do?
You can put electrical grease onto the prongs that stick out of the rotor that goes into the main unit. This should fix the problem.
Back to Top
My power supply control box gets really hot. Should I turn it off?
We recommend turning off the boxes when they are not being used. You wouldn’t leave your TV on when you’re not watching, so the same should apply to this booster.
Back to Top
I just received my antenna and I'm missing the red square cap?
The Antenna Pros G2 series antennas no longer come with Shipping List Item #10: the Red Square Cap. The manufacturers decided to remove this item from the Antenna design because it kept blowing off the antenna. Unfortunately, they have not yet updated the Shipping List. However, it plays no important part in the functioning of your antenna, and there should be a black end now where the red square cap should have gone.
Back to Top
I'm missing the V-frequency viberator item #3 from the shipping list for my AX-903G2, AX-906G2, AX-909G2, it wasn't included in the box, where is it?
The V-frequency viberator is already attached to the main unit of your antenna. All you need to do is pull it outward and it's already set up for you.
Back to Top
When I adjust the volume on my TV or change the channel, the antenna rotates! What's going on?
The G2 Power Supply received infrared red signals from the controller provided to rotate the antenna. If your TV also emits infrared red signals into the direction of the G2 box, it will get confused and assume you are commanding it to rotate. This is why we have the new lock feature on the G2 Power Supply.
Simply make sure that the adjustable signal-strength dial is not turned all the way to the right, and you shouldn't have this problem anymore. If you need to have it towards the max because your stations are far away, that is fine. You can have it turned up - just make sure it is not turned all the way up.
Back to Top
My rotor stopped rotating when I press the rotate button. What can I do?
Make sure the light on the hivolt box turns green when you try to rotate the antenna. And that the light on the main unit is on.
Sometimes the rotor gets stuck and you just need to reposition the cable as it comes out of the antenna. It should fix the problem.
Make sure you are not using a splitter. The splitter usually interferes with the rotation of the antenna.
Back to Top
I did a channel scan and it shows no signal or 0 channels. Why is this?
There are several things which may cause this.
1. If you did not do a channel scan, your TV will not show any channels. You will need to run a channel scan with your HDTV if you want to see the channels. Make sure your antenna is pointed in the right direction and then do a scan. Do not have your antenna rotating which it scans. You want to have it stationary while it scans. You can rotate it after a scan and then do a new scan to find the best position to point your antenna.
2. If you have an analog TV and you do not have a converter box hooked up, you will not get any channels. If you have an analog TV, your antenna should be connected to the control box which in turn should be connected to your converter box. Then that connects to your TV. You would use your converter box to scan for channels.
Back to Top
When I adjust the volume on my TV or change the channel, the antenna rotates! What's going on?
The control box uses infrared signals from the controller provided to rotate the antenna. If your TV also emits infrared signals into the direction of the control box, it will get confused and assume you are commanding it to rotate.
Back to Top
I am still not receiving any signal
• If there are obstructions such as trees or you live in a mountainous area, you will need to prop your antenna on a higher location or use a taller mast.
• You may have a bad cable fitting or there may be corrosion. Disconnect a diplexer if you have one and run the cable to the digital receiver.
a. I live beyond 70 miles from transmitting towers.
• Purchase one of these outdoor long-range antennas:
Spectrum 7 & Spectrum 6.
• The cable from your antenna to your tuner is too long. If the length is over 50ft, you may lose 30% of the signal. If you cannot reduce the length of the cable, you may need to purchase an antenna amplifier.
• You may need to switch out your digital tuner.
Back to Top
I am getting all but one channel
• If your antenna has a clear view to the broadcast tower, you may need to switch your digital tuner.
• The channel is broadcasting at a reduced power. There is nothing you can do about this.
• The station is at a lower spot on the transmitting tower. Propping up your antenna on a higher position may fix this.
• The method of encoder the station employs may be incompatible with your model of digital tuner. A broadcast encoders and your digital tuner may be incompatible. You may upgrade your software of firmware.
Back to Top
The picture isn't clear/I see snow
You are watching an analog broadcast if you see snow. You need to purchase a digital converter. .
Back to Top
The signal is worse and I am getting static when it is raining or windy.
This may be due to a problem with your coaxial cable or loose connection. You may need to replace your coaxial cable or splitter. Also Check if the antenna is connected to the 75 Ohm transformer correctly and that your antenna is secured on the mast. Your antenna should not be moving when it is windy.
Back to Top
I live close to the broadcast towers but I am still getting signal breakups
Reflected signals are hitting the antenna as well as the primary signal. You are probably suffering from multi-path distortion. This happens when reflected signals are hitting the antenna in addition to the primary signal. Consider trying a small directional antenna and keep it away from any metallic objects or other antennas. A variable inline attenuator may also make a difference by dropping the reflected signal below the threshold which the digital tuner can recognize.
A larger antenna will not solve this problem.
Back to Top
My antenna does not turn on. There is no light.
Your control box is malfunctioning. Please contact us so we can send you a new one.
Back to Top
| |
| | |
|
Order online 24hrs/day or
call us M-F 9AM to 5PM
(626)205-1973
Estimated Delivery
|
|